Parkside Hospital puts patients first and is awarded WorldHost Recognised Business status
Parkside Hospital has become the latest organisation in the UK to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost is a world-class customer service training programme that has already been used to train nearly over 150,000 people in the UK, including tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With over 83.4% of its staff trained to WorldHost standards, Parkside Hospital has officially become a WorldHost Recognised Business.
On receiving the recognition, Hilda Bradbury, Hospital Director, commented “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our patients see the WorldHost logo displayed in our hospital, they’ll know that we have made a commitment to delivering an exceptional experience for them.”
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The WorldHost programme is being rolled out across the UK by skills and workforce development charity, People 1st, to help businesses gain a competitive edge and position the nation as a world-class tourist destination.
Originally developed in Canada – widely recognised as the leading global destination for visitor welcome – and adapted for the UK market by skills and workforce development charity People 1st (www.people1st.co.uk), the WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. All WorldHost trainers are quality assured and are regularly tested to ensure they continue to deliver world-class customer service training.
More information about WorldHost training can be found at www.worldhost.co.uk