Your Feedback

We always welcome feedback from patients, positive and negative, as this helps us maintain and improve our high standards of care.  In most cases, immediate feedback gives us the opportunity to make a difference to you for the remainder of your time with us.

At the end of your stay we would be grateful if you would take the time to complete the short, confidential questionnaire which will be given to you on admission. The results of these help us maintain and improve our high standards and working procedures for the future.

We also have comment and suggestion boxes available in our patient waiting areas, which are reviewed on a monthly basis.

How to complain
We do hope not but if you are unhappy with any aspect of your care or the Hospital, please do not hesitate to speak to a member of staff and we will do our best to put things right straight away.  If this cannot be done or you are still not satisfied, we will arrange for the Hospital Director or another senior manager to resolve your concerns.

All complaints are taken seriously and are handled openly and honestly in a bid to be fair to all concerned and conclude matters as soon as possible.  After your visit, if you remain unhappy or wish to make a written complaint please direct your letter to:

The Hospital Director
Parkside Hospital
53 Parkside
Wimbledon
London SW19 5NX

Your letter will be acknowledged in writing within two working days and an investigation will begin into your complaint.  You will receive our
response within 20 working days.  If our investigations take longer, we will keep you informed.

If you are still not satisfied with our response, you can contact the Hospital Director who may arrange an appointment to meet with you or discuss your concerns over the telephone. It is always our intention to resolve matters amicably but if you are still not happy, you may write to:

The Chief Executive
Aspen Healthcare
Centurion House
37 Jewry Street
London EC3N 3ER